How can we help?

Getting started

The minimum useful Mailcedar setup is your address, the webmail, and one mail client on your phone or laptop. Here's how to do it in fifteen minutes:

1. Pick a username. Your address is username@mailcedar.com. Letters, numbers, dots, dashes, and underscores. Three characters minimum.
2. Confirm via magic link. We send a one-time link to the recovery email you provide. Click it and you're in.
3. Add 2FA. Settings → Security → Add a TOTP app. We support 1Password, Aegis, Raivo, and Apple Passwords.
4. Set a signature. Settings → Identities. You can have a different signature per alias.
5. (Optional) Add your existing email. Settings → Identities → Import from another mailbox. We pull everything via IMAP and keep your folders intact.

Migrating from Gmail

Mailcedar can import your full Gmail archive — messages, labels, contacts. Calendars are imported separately via Google Takeout.

The fast version

1. Generate a Google App Password (My Account → Security → 2-step → App passwords).
2. In Mailcedar: Settings → Import → Gmail. Paste your address and app password.
3. Walk away. Imports run at 200 messages/minute and typically finish overnight.
4. While that's running, set up Gmail forwarding: Gmail → Settings → Forwarding → forward to your Mailcedar address.
5. Update your address with banks, doctors, schools, and anyone else who needs the new one. We recommend keeping Gmail forwarding on for 90 days.

If you have over 50 GB

Large archives import in chunks. You can check progress in Settings → Import. Importing 100 GB takes about 12 hours on average. We never throttle import speeds for paid accounts.

iOS & Android

Mailcedar works in any IMAP/SMTP-capable mail app. We recommend the system mail app on most phones — it's already there, it's well-tested, and it does what you need.

Apple Mail (iOS, iPadOS, macOS)

1. Settings → Mail → Accounts → Add Account → Other
2. Add Mail Account, fill in:
   • Email: you@mailcedar.com
   • Password: your account password
3. Tap Next. Apple Mail finds our autodiscovery records and configures the rest automatically.

Android (Gmail app)

The Gmail app does IMAP. Settings → Add Account → Other → enter your address and password. Choose IMAP when prompted. Our autoconfig handles ports and TLS.

Manual server settings (if needed)

• IMAP: imap.mailcedar.com, port 993, TLS, your address as username
• SMTP: smtp.mailcedar.com, port 465, TLS, same credentials
• If your client needs CRAM-MD5 or LOGIN auth, both are supported

Aliases and custom domains

An alias is a different address that lands in the same mailbox. Use them to give every service a unique address, so you'll always know who leaked you when spam shows up.

Add an alias on @mailcedar.com

1. Settings → Identities → Add address
2. Pick the part before the @ — same rules as your main username
3. Save. The alias is live immediately and can be used to send and receive

Use your own domain

1. Settings → Domains → Add domain
2. Paste your domain name. We generate four DNS records: MX, SPF, DKIM, and a verification TXT.
3. Add them in your registrar's DNS panel. Most registrars (Cloudflare, Porkbun, Namecheap) have a one-click MX setup.
4. Wait. We check every minute. Usually it's done in 5–15 minutes.
5. Once verified, add per-user addresses or set up a catch-all.

If you don't yet own a domain, you can buy one through us in Settings → Domains → Buy. We register it via Porkbun and pass the cost straight through with no markup.

Developer notes

Mailcedar speaks the same protocols every mail server has spoken for thirty years, plus JMAP for the brave. Documentation is intentionally short.

OAuth 2.0

OAuth client registration is at https://accounts.mailcedar.com/oauth/clients. We support Authorization Code, PKCE required for public clients. Scopes: mail:read, mail:write, contacts, calendar, aliases.

JMAP

Endpoint at https://jmap.mailcedar.com/.well-known/jmap. Read-only on Free and Plus; read-write on Pro. The full spec is at jmap.io.

Webhooks for incoming mail

Pro accounts can POST every incoming message to a URL of their choosing. Useful for support automation, transactional pipelines, or anything where you'd otherwise be polling IMAP. Settings → Domains → Webhook.

Billing & account

Change plans

Settings → Plan. Upgrades are immediate and prorated; downgrades take effect at the next renewal.

Update payment method

Settings → Billing → Payment method. We use Stripe.

Cancel

Settings → Plan → Cancel. Your account drops to the free tier at the end of the current period. No exit interview, no retention offers, no "are you sure?" five times.

Reset password

Go to sign in → "Forgot your password?". We send a link to your recovery email. If you've lost access to that too, contact support@mailcedar.com from another address you control and we'll verify identity another way.

Close your account

Settings → Account → Close. You'll be asked to confirm twice and to type your username. After confirmation, all your mail is deleted within 30 days, backups age out within 90 days, and the address is reserved for 180 days before being recycled.

Still stuck?

Email support@mailcedar.com from your Mailcedar address. We answer every message, usually within a business day. Engineering staff rotate through support — you're talking to people who actually wrote the code.